Refund & Cancellation Policy
We want you to feel confident using Medlink Access. Please read our refund and cancellation policy carefully.
Last updated: May 2, 2026
Free Cancellation
Cancel appointments 24+ hours before
Subscription Refunds
Pro-rated refunds within 7 days
Processing Time
5-10 business days for refunds
Appointment Cancellation Policy
The following rules apply to appointment cancellations:
| Cancellation Time | Refund | Fee |
|---|---|---|
| More than 24 hours before | Full refund | No fee |
| Between 12-24 hours before | 50% refund | 50% cancellation fee |
| Less than 12 hours before | No refund | Full fee charged |
| No-show (patient) | No refund | Full fee charged |
| Cancelled by doctor | Full refund | No fee |
Note: Telemedicine appointments follow the same cancellation policy. Technical issues on our platform will result in a full refund or free rescheduling.
Doctor Subscription Cancellation & Refunds
For doctors subscribed to our Basic or Pro plans:
- 7-Day Money Back Guarantee: If you cancel within 7 days of your first subscription payment, you will receive a full refund with no questions asked.
- Pro-Rated Refunds: If you cancel after 7 days, you will receive a pro-rated refund for unused days in your current billing period.
- Annual Plans: Annual subscribers who cancel within 30 days receive a full refund. After 30 days, a pro-rated refund for unused months is issued.
- No Refund Cases: Refunds are not issued if your account was suspended due to violation of our Terms of Service.
ℹ How to cancel your subscription: Visit your Doctor Subscription Page and click Cancel Subscription. Your access continues until the end of the billing period.
How Refunds Are Processed
Submit Request
Contact us via the support page or email with your order details.
Review (1-2 days)
Our team reviews your refund request against our policy.
Refund Issued
Approved refunds are sent to your original payment method within 5-10 business days.
All refunds are returned to the original payment method (PayPal, credit/debit card). Processing times may vary depending on your bank or payment provider.
Exceptions & Special Circumstances
We may make exceptions to this policy in the following cases:
- Medical emergencies (documentation may be required)
- Natural disasters or force majeure events
- Platform outages caused by Medlink Access
- Doctor account suspension by Medlink Access
- Duplicate payments or billing errors
To request an exception, please Contact Support with documentation supporting your case.
Questions About Your Refund?
Our support team is here to help. Reach out and we will respond within 24 hours.
This policy is subject to change. See also our Terms & Privacy Policy.